Billing Policy

The Service and Plans are a monthly or annual subscription to our Service that are automatically renewed every month for monthly Plans and every year for annual Plans. Monthly subscriptions will be billed on the same day of each month as your first purchase. Annual subscriptions will be renewed on the anniversary of your first purchase.

Cancellation

It is your responsibility to cancel your subscription Plan either via email (hello@prequilt.com) or through the billing portal.

You can cancel your paid Plan at any time here. When you cancel your Plan access to the paid portion of your Account will remain active until the end of the prepaid billing period. Once you have canceled and the prepaid billing period has ended, your paid Plan will be automatically switched to the Free Plan. The Free Plan will enable you to continue to use PreQuilt, but without any of the paid features. Any quilt that was created using a paid Plan (Basic or Market) will be locked until you restore and upgrade to the corresponding paid Plan that the quilt was originally used to create. We will not delete any of your locked quilts if you downgrade or cancel your account.

Once you have cancelled your Plan, you will receive an email notification confirming your cancellation. Please retain this email for your records.

Payments not received

After 3 failed attempts for payment, we reserve the right to cancel your Account. It is your responsibility to ensure that your billing information is up to date and accurate to ensure that payment is successful. You can update your billing information here.

Refund

If you decide to upgrade or change the billing frequency of your paid Plan, we will prorate any remaining funds in your current billing period and apply it as a credit to the price of the new Plan. You will then be charged for the difference in price. A prorated charge could apply to the following account changes:
- Changing the billing frequency from a monthly to an annual Plan.
- Upgrading your paid Plan from a monthly Basic Plan to a monthly Market Plan.
- Upgrading and changing the billing frequency from a monthly Basic Plan to an annual Market Plan.
- Changing the billing frequency from a monthly Market Plan to an annual Market Plan.

Upgrading

When you change plans we will prorate any unused portion that is remaining to the your new plan.
- Changing plans include Monthly Basic to Annual Basic.
- Changing plans include Monthly Basic to Monthly Market.
- Changing plans include Monthly Basic to Annual Market.
- Changing plans include Monthly Market to Annual Market.

We try our best to ensure that PreQuilt runs on all the major modern browsers, like Chrome, Firefox, Safari, and Internet Edge. Being a small shop, we do not have the resources to test all browsers and device combinations. We recommend using Google Chrome.

We encourage you to please take advantage of our Free Plan, before subscribing, to ensure the Service works on your specific device and browser.

Lost of data

We do our best to provide the best user experience to you. However, we are not responsible for any data lost, so please use at your own risk. A friendly recommendation is to save your work often and on a regular basis and use the Service with a stable internet connection.

Security

It is your responsibility to maintain a secure password for your Account to ensure the safety of your quilt designs. Your billing information is kept in a secure portal provided by a third party service that requires an additional login process. Always access your billing information from PreQuilt's billing page. Please note that we will never send you an email asking you to log in to our billing portal.